Frequently Asked Questions

Visiting or moving to a new country can be challenging. This is especially true with language barriers and unfamiliar systems. Our concierge and personal assistant services are designed to make your time and experience in Ukraine. We make things easy for you by providing expert assistance for everything from simple errands to more complex administrative tasks. Using our services will save you time, reduce stress, and allow you to have an enjoyable experience in Ukraine.

Signing up is easy! Visit our website, select the subscription plan that’s best for you, and follow the prompts to complete the registration process. We can also sign you up over the phone.

We keep things simple and uncomplicated. You can cancel or change your subscription plan at any time by contacting our support team. We will guide you through the process and make the necessary adjustments to your account.

Our virtual assistant service allows you to connect with our support team through text messaging using platforms like Telegram, Viber, and our website chat. Once you subscribe, you can reach out to us anytime during local business hours, and our team will provide instant assistance for your needs

We offer support through many platforms. You can use Telegram, Viber and our website chat. You choose the platform that is the most convenient for you.

Our service provides instant texting assistance for daily needs such as booking reservations, answering local questions, and more. We offer support in English and we ensure that your conversations are secure and private.

We strive to respond to all inquiries as quickly as possible. During local business hours, you can expect a prompt response, typically within a few minutes for text messaging and slightly longer for phone call support depending on call volumes.

We offer multiple platforms for you to call our team. You can call us through messaging apps like Telegram, and Viber, or use the local phone number provided upon subscription.

You will receive direct and personal assistance from our support team. We offer multilingual support and aim to resolve your queries quickly with minimal wait times.

Our concierge phone support service is available during local business hours to provide timely assistance.

This service includes all the premium features of our support services, with the added benefit of in-person assistance. Your personal assistant is available in person (or remotely if you prefer) to help you within the city that you register. If you are travelling to other cities, we can have another assistant assigned to you in another city while you are there.

A personal assistant will be dedicated to your specific needs for 5 days a week. The days are chosen by you to fit your schedule. A day is considered 5 consecutive hours for days Monday through Friday, and 4 consecutive hours on Saturday or Sunday. We also can design a tailored made plan for you if it is needed. Please note that your Personal Assistant is for interpretation, conversation, and general errands only; personal assistants will not carry, lift, move, clean, etc.

At least once a week our team will contact you to plan your upcoming schedule. You can choose the days and schedule your daily hours between 8:00 and 20:00. Additional hours and times outside these hours can be arranged on a per-case basis.

Personal assistants can assist with interpretation, conversation, and general errands. However, they will not carry, lift, move, clean, or perform similar tasks. If you require services outside the role of your personal assistant, you can contact us to discuss what you need. We offer services such as cleaning and moving as well.

You will be talking to our team of professional support staff, who are trained to assist with a wide range of inquiries. Our team members are multilingual and experienced in providing high-quality concierge services.

Our team members are carefully selected based on their experience, language skills, and knowledge of local culture and procedures. They undergo thorough training to ensure they meet our high standards of service quality and professionalism.

We maintain high service quality and compliance through continuous training, regular performance evaluations, and feedback from our clients. Our team follows strict procedures to ensure consistent and reliable service.

If you are not satisfied with the quality of our service, please contact us immediately. You can always contact our customer service manager. We want to know if you have any problems or questions. It is important to us that we work to resolve any issues promptly to ensure your satisfaction.

Our primary focus is on providing assistance within Ukraine. However, for certain services and information, we are able to offer support outside of Ukraine. This includes helping make transportation plans to enter and exit Ukraine. Please contact us to discuss your specific needs.

We provide assistance with various administrative procedures and immigration support. We are not a law firm, however we have Ukrainian lawyers working closely with us to help our clients. For complex legal issues, we can refer you to trusted legal professionals who specialize in the relevant areas.

A temporary residency permit (TRP) in Ukraine allows foreign nationals to reside in Ukraine for a specified period. This permit is typically granted to those who have reasons such as employment, studying, volunteering with an NGO (non-profit organization), or family reunification to stay in the country longer than the duration allowed by a standard visa.

Eligibility for a TRP includes foreign nationals who are either employed by Ukrainian companies, students enrolled in Ukrainian educational institutions, family members of Ukrainian residents, volunteers, or those involved in cultural, scientific, or educational activities.

To apply for a TRP in Ukraine, you must first obtain an appropriate visa type, such as a work, volunteer, or student visa. Once in Ukraine, you need to submit an application to the State Migration Service, along with all required documents like a passport, visa, employment contract, or university admission letter.

The documents required typically include your passport, Ukrainian visa, health insurance, photographs, and documents proving the purpose of your stay (like employment contracts or university admission letters). Additional documents may be required depending on your specific circumstances.

The processing time for a TRP in Ukraine can vary, but it generally takes about 15 working days from the date of application. It’s advisable to apply well in advance of when you need the permit.

Yes, if your TRP was issued on the basis of employment with a Ukrainian company, you are legally allowed to work in Ukraine. If your residency is based on other grounds, you may need to obtain a separate work permit.

TRPs in Ukraine are typically valid for one year and can be renewed annually. Those with work Visas can apply for two years at a time. It is important to begin the renewal process well before the expiry date to maintain your legal status in Ukraine.

Yes, family members such as spouses and children can apply for TRPs as dependents, provided they meet the necessary requirements and submit the required documentation.

If your application for a TRP in Ukraine is denied, you will receive a notification explaining the reasons for the denial. You can appeal the decision or seek professional guidance to understand alternative options or rectify any issues before reapplying.