Client Success Story: From Humanitarian Goals to Success with a Personal Assistant in Kyiv

When Hasan began planning his humanitarian trip in Ukraine with the NGO Ukrainian Patriot, he quickly realized that navigating the country on his own would be far more challenging than his previous international travels. As he starting researching and making his plans, it became clear how much he needed guidance, someone who not only spoke the language but also understood the unique needs of a foreigner coming to Ukraine during the war.

Hasan contacted Expat Help and discovered that they offered more than just guiding services. After an initial consultation to assess his needs for his three-week trip, he opted for their full-service personal assistant package. Expat Help coordinated his travel from his home country to Kyiv, ensuring a smooth journey across the border without interruptions.

Upon his arrival in Kyiv, Hasan was met by his assigned personal assistant, who remained by his side or in contact with him throughout his stay. All of his travel arrangements from his home to and from Kyiv was coordinated so there wouldn’t be any issues. They secured a comfortable apartment for Hasan, assisted with setting up a local cell phone, and installed essential apps to make his stay smoother.

More than just assistants, they became his local guides, showing him around the city and making sure he felt comfortable. Whenever Hasan needed recommendations for events or immediate translation assistance, his personal assistant was always just a call away.

The support of his personal assistant allowed Hasan to fully focus on his humanitarian mission in Kyiv, making his experience far more enjoyable and productive. In his free time, Hasan explored the cultural side of Kyiv. He was able to visit the opera, the circus, art museums, and even taking a guided tour to learn more about the city’s rich history.

As his trip came to an end, Expat Help handled all the logistics of Hasan’s return journey, planning his travel not just out of Ukraine but all the way back home, ensuring a stress-free experience with assistance available if he needed help crossing borders. Thanks to the seamless support of his personal assistant, Hasan left Kyiv with not just memories of a successful mission, but also with a deep appreciation for the city and the people who made him feel at home.

Interview with Hasan

What made you decide to use Expat Help for your trip to Ukraine?

Hasan: I realized when I first started planning my trip that traveling to Ukraine right now would not be like an other international trip I have made before. After some time navigating online resources it became clear I needed help. That is when I contacted Expat Help for a consultation and learned about their concierge services.

How did Expat Help support you during your stay in Kyiv?

Hasan: They handled everything! They stepped in to help with planning and booking all of my travel arrangements to and from Ukraine and found an apartment to stay while in Kyiv. Once in Kyiv, I was met at the station, brought to my apartment and even taken to the local cell store to get a local sim card. Whenever I had a question or request, i was able to contact them quickly for help.

What was the most valuable service Expat Help provided for you?

Hasan: Peace of mind. My personal assistant was always available for me. I could then completely focus on my volunteer work with the NGO without worrying about the day-to-day challenges of being in a foreign country.

How did Expat Help enhance your overall experience in Ukraine?

Hasan: Having the personal assistant handle my day to day plans I had more time to explore and enjoy Kyiv. I had the opportunity to see several cultural & social events that I wouldn’t have been able to on my own.

Would you recommend Expat Help to other foreigners visiting Ukraine?

Hasan: Absolutely. Expat Help goes above and beyond. They make sure you feel at home in a place that’s completely new to you. For anyone coming to Ukraine, especially for the first time, I already plan to use their services for my next trip.